Privacy Policy

We take your privacy seriously and will only use your personal information to respond to any questions you may have and to provide the products and services you have requested from us. This Privacy Policy explains how we obtain, use and store your personal data. 

What do we do with the personal information you supply?
When you contact us by email, phone or letter we will use the personal data you supply solely to provide you with the products or information you have requested from us for contractual use. This includes your email address, physical address and sometimes a telephone number if required for delivery purposes. We do not share or sell your information with any third party. 

Your information is then stored by us to comply with our legal and tax obligations. We may also keep a record of emails to inform any future communication between us and to demonstrate how we communicated with you throughout. We do this on the basis of our contractual obligations to you, our legal obligations and our legitimate interests in providing you with the best service and understanding how we can improve our service based on your experience. 

How long will we retain your personal information? 
We value your custom and protect your data security. We treat your data with care and take steps to protect it using appropriate measures in the workplace and ensuring that third parties have controls in place to handle your data securely Currently tax laws dictate that we keep records for a minimum of 10 years.

Web server logs and security

When you visit this website, information about your device, operating system and browser, and your IP address are automatically saved in log files. This serves a number of purposes, including helping to keep the website secure and helping to diagnose any problems that might arise.

Cookies
We use a third party plug-in from Stat Counter to capture data such as IP address. This information is used soley for statistical purposes and not to idendify the individual. Statcounter is an online service which helps us to understand our visitors; for example, how visitors find our website, how long they spend on our site, which web pages they are most interested in etc. We use Statcounter to better understand how visitors are interacting with the website to help improve the content, design and functionality. Statcounter is an anonymous web tracking service and does not attempt to identify an individual person; the focus is on what visitors to this website do, not who that visitor is. Statcounter uses cookies and other technologies to collect data on visitors and visitor activity on our website. This data includes: Time and date of visit; IP address (this is a numerical label assigned to a device by an Internet Service Provider to enable the device to access the internet); Browser and Operating System (this can help us to make sure that the website functions correctly in the browsers/operating systems used to access the site); Device Information e.g. device type and screen size (this can help to make sure that our website functions correctly in the devices used to access the site) and Referring Data e.g. a search engine link (this can help us understand which search engines are helping visitors to find the website).

When you visit our website a Statcounter cookie (called "is_unique") may be placed in your browser. This cookie is used only to determine whether you are a first-time or returning visitor and to estimate unique visits to the site.  For further information please follow this link https://statcounter.com/about/legal/

How to control cookies
You can control and/or delete cookies as you wish. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.

Your rights
In accordance with UK and European law under the General Data Protection Regulation (GDPR), you have numerous rights in regards to the personal data we hold about you, including:

Right to confirmation – you have the right to know if we hold personal data that concerns you.
Right to access – you have the right to view and to obtain a copy of any personal data we hold that concerns you.
Right to rectification – you have the right to the correction of any inaccuracies within the personal data we hold that concerns you.
Right to erasure – you have the right to have your personal data removed from our systems excepting those held for legitimate interests (ie for tax or legal obligations).

 Please use our contact page if you would like to get in touch with us.